Terms Of 14 Day 'Cooling Off' Period Cancellations

As a Discount Communications Ltd customer have the right under the Distance Selling Regulations to cancel at any time within a 14 working day cancellation period which starts from the date of the goods being delivered. This must be done by notifying this intention to Discount Communications Ltd in writing by emailing customerservices@discom.co.uk or by calling 0345 130 1321.

We are happy to refund or exchange an item, however You will be responsible for returning the goods including all accessories to us at your own cost unless otherwise stated.
 

Terms Of 12 Month Warranty (Excludes Batteries & Consumables)

If the fault has developed within 28 days of delivery please notify us at customerservices@discom.co.uk we will offer a refund, including postage costs or a replacement product once the original product has been returned to the Telephones Online team for assessment and verification of the fault.

If the fault develops after 28 days but within the 12 month warranty period please contact us via customerservices@discom.co.uk or call on 0345 130 1321 and we will repair or replace it once the original product has been returned to the Discount Communications team for assessment and verification of the serial number and suspected fault.

Please note that if a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.

All our refurbished phones are supplied with batteries that have been tested to ensure they hold a charge however we cannot guarantee that the manufacturers advertised maximum battery life can be achieved. Batteries are a consumable item and may need to be replaced within the lifetime of the product.

Please note the 12 month warranty does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through Discount Communications Ltd.